Our returns policy does not affect and is in addition to your statutory rights.
Under UK Consumer Contracts Regulations, you may return your purchase to us at your own cost for any reason within 14 days for a full refund as long as the item is still unused, unopened and in good condition. We will not accept returns or cancellations for bespoke or special order items.
If you buy a product from Boys and Boden Limited using this online site, you may cancel your order (or any part of it) before delivery. You may cancel your order by completing the returns/cancellation form on the website, or via email to firstname.lastname@example.org
If you cancel after delivery, you may only do so subject to the following conditions:
The product must be returned to us unused, as new and in undamaged condition. We advise you to return goods in their original product packaging where possible. This includes all shrink wrapping and banding around the goods, pallet or crate still intact in order to protect them in transit to us. If this is not possible, products must be packaged safely for transport. This means either palletised or crated for handling with pallet truck, fork lift or crane.
Change of Mind Returns (Cooling Off Period)
These rights apply to the extent that you have purchased the product as a consumer. You may return any delivered product(s) you have purchased within 14 days after the day of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing via email to email@example.com or via post.
If you are returning a product because you have changed your mind after delivery, you can either return the goods at your own expense, or we can arrange collection and you will be charged a returns delivery charge of 20% plus a collection fee of £30 (5 day collection window).
Products that are damaged or broken on arrival
In cases where our products are damaged or broken on delivery and you wish to cancel the order as a result, you may do so within a reasonable time frame. We will organise collection of the damaged item(s) from you. Until this time, the products remain at your risk and you should take reasonable care of them, including securing, packaging and/or storage of the goods to prevent further damage. Following collection and inspection, provided we are satisfied the goods have been damaged in transit or otherwise before delivery, a full refund will be issued.
Item received is not what you ordered
If the products delivered to you are not what you ordered, or do not correspond fully with the itemised description on your order and you wish to discuss this please notify us immediately via email to firstname.lastname@example.org.
If we have not received notification of any return due to change of mind within 14 days from date of delivery it will be assumed that acceptance of the goods has taken place. Any subsequent claim will be subject to our discretion, and we reserve the right to choose whether to make a full refund.
Goods missing on delivery
It is your responsibility to check against the carrier’s delivery note that the appropriate number of packages, parcels, pallets or crates has been received, and that the correct number and description of ordered goods or items has been received. You must notify us within a reasonable time frame via email to email@example.com of any shortages.
General Return Information
Returns or cancellations will not be accepted if the product(s) have been altered by applying chemicals or paints to the surfaces other than those provided, or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.
Refunds will be processed as soon as possible after us receiving notification & receipt of the goods, and all payments will be credited against the original card holder’s payment details where possible.
This site is owned by Marshalls Mono Ltd and operated by Boys and Boden Limited, a company registered in England and Wales (Registered No. 00215444) and having its registered office at Boys and Boden Limited, British Saw Mills, Mill Lane, Welshpool SY21 7BL (VAT number: 159 0430 72). All transactions that take place on this site are completed between Boys and Boden Limited and you.